Service TAT

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Policyholder Servicing Turnaround Time as prescribed by IRDA for Life Insurance companies.

Service	Maximum Turnaround Time
Processing of Proposal and Decision on the policy issuance	7 days
Obtaining copy of the proposal	30 days
Request for Policy Bond	30 days
Non-Financial Request	7 days
Policy Withdrawal and Surrender	Within 7 days from the date of receipt of complete requests and requirements
Maturity Claims, Survival Benefits and Annuities	On Due Date
Death Claims - settlement/repudiation with investigation	45 Days
Death Claims - settlement without investigation	15 days
Acknowledgement of grievance	48 hours
Resolution of grievance	15 days