Service TAT

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Policyholder Servicing Turnaround Time as prescribed by IRDA for Life Insurance companies.

Service Maximum Turnaround Time
Processing of Proposal and Decision on the policy issuance 15 days
Obtaining copy of the proposal 30 days
Post Issuance
Request for Policy Bond 30 days
Non Financial Request 10 days
Policy Withdrawal and Surrender Within 15 days from the date of receipt of complete requests and requirements

Raising claim requirement after receiving claim request 15 days
Maturity Claims, Survival Benefits and Annuities On or before the due date
Death Claims - settlement/repudiation with investigation Effective from 1st July'17, 90 days for investigation and additional 30 days for closure of case
Death Claims - settlement without investigation 30 days
Acknowledgement of grievance
48 hours
Resolution of grievance
15 days

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