Service TAT

Always there to Help you!

Policyholder Servicing Turnaround Time as prescribed by IRDA for Life Insurance companies.

Service Maximum Turnaround Time
Pre-Issuance
Processing of Proposal and Decision on the policy issuance 15 days
Obtaining copy of the proposal 30 days
Post Issuance
 
Request for Policy Bond 30 days
Non Financial Request 10 days
Policy Withdrawal and Surrender Within 15 days from the date of receipt of complete requests and requirements
Claims

Raising claim requirement after receiving claim request 15 days
Maturity Claims, Survival Benefits and Annuities On or before the due date
Death Claims - settlement/repudiation with investigation Effective from 1st July'17, 90 days for investigation and additional 30 days for closure of case
Death Claims - settlement without investigation 30 days
 Grievance
Acknowledgement of grievance
48 hours
 Resolution of grievance
15 days

Need help with Life Insurance?

+91
I agree to the Terms of Usage and Privacy Policy and authorize Aditya Birla Sun Life Insurance Company Limited and its associates to call/SMS/Email/WhatsApp me.

Thank you for your details. We will reach out to you shortly.

1800-270-7000 or reach out to us on this number.

Thank you for your details. Currently we are facing issue in our system.

1800-270-7000 or reach out to us on this number.