1800-270-7000
Aditya Birla Sun Life Insurance Company Limited
Aditya Birla Sun Life Insurance Company Limited
Manage Claims
Death Claim Track Record for FY 23-24
Average Settlement TAT post receiving all claim documents/ requirements (in working days)
98.40%
Claims Settlement Ratio for Individual Business
99.59%
Claims Settlement Ratio for Group Business
1.4days
for Individual Business
2days
for Group Business
Voice of Happy Customers
Mr. Maheshwar Sanyal
Andhra Pradesh "Branch managers explained the process efficiently and my amount was given timely!"
Mrs. Kanchan Singh
Uttar Pradesh "Supportive branch executives. Easy claim settlement process! "
FAQs
Communication
To know the status of the claim you can visit the “Manage Claims” page and track the claim status. You can also call up on the toll free no. 1-800-270-7000 or send an email to claims.lifeinsurance@adityabirlacapital.com or can visit the nearest Aditya Birla Sun life Insurance branch to know the status of the claim or for any assistance required.
We have a Grievance Redressal Committee that is chaired by an internal and external member. If you wish to represent your case, you can send a letter addressed to the committee at the address given below:
Claims Grievance Redressal Committee
The Claims Section,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601
Considering all the facts and circumstances, the committee takes a decision on every representation.
Claim Process
Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.
The Nominee or the blood relatives / family members of the Life Assured should inform about the death of the Life Assured.
You can file your Claim in any of the following ways:
Website – Intimate claim online by clicking here,
Call us at our Toll free number 1-800-270-7000,
Visit your nearest Aditya Birla Sun Life Insurance Branch,
Email us at claims.lifeinsurance@adityabirlacapital.com,
Intimate the Claims Dept with the claim documents at below mentioned address:
Claims Dept,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601.
3 step Claim process:
Step1:
Claim Intimation - Intimate and submit the required set of documents.
Step2:
Claim Processing - Claim assessors will review the documents and guide you throughout the process.
Step3:
Claim Decision - Claims team will communicate the decision. Payments will be made through electronic transfer.
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Life Assured in the Application Form for Insurance.
Claim Forms
To know the documents required to file a Individual Death claim, please click here
To know the documents required to file a Individual Rider claim, please click here
To know the documents required to file a Group Death claim, please click here
To know the documents required to file a Group Rider claim, please click here
To know the documents required to file a Social Death claim, please click here
To know the documents required to file a Health claim, please click here
In that case, Claimant needs to arrange the Medical Attendant's Certificate filled by the Hospital/ Family Doctor / Doctor which/ who had treated him/her during ailment prior to death or which/ who has certified him/ her dead.
In case there was no Family Doctor or Life Assured was not treated by any doctor during his/her life time then same needs to be provided as a written declaration by the Claimant.
In case Claimant has lost the Original Policy Bond, then they need to provide the Indemnity Bond for loss of Policy document executed on Rs. 200 stamp paper duly notarized.
As per standard requirement Original pre-printed Cancelled Cheque containing Beneficiary's Name, Account Number and IFSC Code has to be submitted to carry out the electronic claim payment transaction.
In case of non availability of the above document, we requires copy of Passbook / Bank statement containing Beneficiary's Name, Account Number and IFSC Code.
If none of above documents are available then Printed Bankers Authorization in original on their letter head containing Account Number, IFSC Code and Beneficiary Name duly seal and signed by respective Bank Branch Manager would be required.
In rare cases where the Claimant's Bank does not participate in the NEFT Process either directly or indirectly, ABSLI may at its own discretion make Claim payment through cheque.
ADV/7/24-25/946
