Manage claims

Here at ABSLI our commitment is to deliver a market-leading customer experience. We put our customers at the center of everything we do. This philosophy is most evident at times when our customers need us the most – when they need to make a claim.

97.54%

We have settled 97.54% of claims in FY 19-20 with an average turn-around time of 2.4 days from receipt of all requirements.

  • Claim Intimation
  • Track Claim
  • Claim Forms & Downloads

Understanding claims

claims claims mobile

We are committed to help the customers sleep better by providing protection that can be relied upon in the time of need. This means that we will pay all claims covered by our policy terms and conditions. We make no apology for not paying claims that fall outside the policy terms and conditions, which are fraudulent in nature to safeguard the interests of all our genuine customers by helping to keep the protection and peace of mind that insurance provides affordable to all.

We promise to provide a decision on your claim within 30 days from the date of all requirements received date. There could be cases which need to be investigated and may take a longer time for decision which may extend up to 120 days.

COVID-19 Claims

The section provides information on how to ensure speedy settlement of COVID-19 claims.

Death Claim Track Record for FY 2019-20

Average Settlement TAT post receiving all claim documents/ requirements (in working days)

  • 2.4days for Individual Business
  • 2.9days for Group Business
  • 97.54% Claims Settlement Ratio for Individual Business
  • 99.81% Claims Settlement Ratio for Group Business

Source: Audited Claims figures published to IRDAI for F.Y. 2019-20

FAQs

  • Whom should I contact if I need to know my claim status or need any help during claim process?

    To know the status of the claim you can visit the “Manage Claims” page and track the claim status. You can also call up on the toll free no. 1-800-270-7000 or send an email to claims.lifeinsurance@adityabirlacapital.com or can visit the nearest Aditya Birla Sun life Insurance branch to know the status of the claim or for any assistance required.

  • How do I communicate my concerns in connection with a Claim decision?

    We have a Grievance Redressal Committee that is chaired by an internal and external member. If you wish to represent your case, you can send a letter addressed to the committee at the address given below:

    Claims Grievance Redressal Committee

    The Claims Section,

    Aditya Birla Sun Life Insurance Company Limited

    G Corp Tech Park,

    5th & 6th Floor,

    Kasar Wadavali, Ghodbunder Road,

    Thane - 400 601

    Considering all the facts and circumstances, the committee takes a decision on every representation.

  • After how many days from the date of an incident should a claim be intimated?

    Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.

  • Who should inform ABSLI about the claim?

    The Nominee or the blood relatives / family members of the Life Assured should inform about the death of the Life Assured.

  • How can one file a Claim with the Company?

    You can file your Claim in any of the following ways:

    Website – Intimate claim online by clicking here,

    Call us at our Toll free number 1-800-270-7000,

    Visit your nearest Aditya Birla Sun Life Insurance Branch,

    Email us at claims.lifeinsurance@adityabirlacapital.com,

    Intimate the Claims Dept with the claim documents at below mentioned address:

    Claims Dept,

    Aditya Birla Sun Life Insurance Company Limited

    G Corp Tech Park,

    5th & 6th Floor,

    Kasar Wadavali, Ghodbunder Road,

    Thane - 400 601.

  • What is the Claim process of Aditya Birla Life Insurance Company?

    3 step Claim process:

    Step1:

    Claim Intimation - Intimate and submit the required set of documents.

    Step2:

    Claim Processing - Claim assessors will review the documents and guide you throughout the process.

    Step3:

    Claim Decision - Claims team will communicate the decision. Payments will be made through electronic transfer.

  • To whom will the claim money be paid?

    The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Life Assured in the Application Form for Insurance.

  • When is a Claim repudiated / rejected?

    In the claims findings if it is established that there had been a material suppression of facts pertaining to the proposal information, which would have impacted the assessment of risk, if disclosed at the proposal stage, then it may lead to repudiation of the claim.

    If documents submitted at the Proposal / Claims stage are not genuine, it would also lead to claim repudiation.

    Hence it is very important to read through the Proposal form and submit factual details at the proposal stage and provide genuine Know Your Customer requirements to ensure that in case of the unfortunate event of death, the claim always gets paid.

  • What are the IRDAI regulations pertaining to Claims?

    The IRDAI (Insurance Regulatory and Development Authority of India) guidelines state that a claim will have to be paid within 30 days from the date of receipt of all claim documents.

    In case the claim warrants an investigation, then the insurance company has to complete the investigation not later than 120 days from the time of making the claim.

    Moreover, if a claim is ready for payment but the payment cannot be made because of conflicts or insufficiency of proof of title, then the insurer may apply to pay the amount into the Court, or, such an amount will earn interest at the prevalent rate applicable to a savings bank account.

  • How the Claimant will come to know that the claim proceeds has been electronically transferred to Customer’s Account?

    Once the payment is credited to the Beneficiary's Account successfully, Claims Dept would send a communication letter and mailer to the Customer with the details of the electronic transfer.

  • What is the Claim process/ claim documents required if Policy is issued under HUF?

    If the Karta under the Policy has expired, then claim documents needs to be filled by new Karta of HUF and the standard set of claim requirement needs to be submitted depending on early /non-early claim.

  • What is the Claim process / claim documents required if Policy is issued under Keyman Insurance Policy?

    If the policy is issued under the Keyman Insurance Policy, then standard set of claim documents needs to be submitted by the Employer depending on early /non-early claim and the claim monies would be disbursed in favor of the Employer.

  • What if nominee has also died along with the Life Assured or has expired prior to death of the Life Assured, then who will fill the Claimant’s statement / submit the claim documents?

    If the Nominee has also expired, then Claimant's statement can be filled by the nearest blood relative who is claiming for Policy monies. However they would need to furnish legal documents as required by the Claims Dept to disburse the claim proceeds in their favor.

  • What if nominee is minor and there is no appointee stated in the application form, then who will fill the Claimant’s statement / submit the claim documents?

    If the nominee is minor and there is no appointee, then claim forms needs to be filled by the individual who is custodian of the minor nominee. However they would need to furnish the legal documents as required by the Claims Dept to disburse the claim proceeds.

  • What if Claimant’s want to transfer the part/ full death claim proceeds in new business?

    Transfer of part/full death claim proceeds in new business is not allowed.

  • If Claimant wants to re-issue the cheque which has become stale, then what all the documents should be submitted to process the re-issuance of the cheque or to transfer the claim proceeds electronically?

    Claimant should submit the Original cheque along with the written statement stating the reason for re-issuance and payment option alongwith the documentary proof of Bank details to nearest Aditya Birla Sun Life Insurance Branch.

    Ps: For cases wherein cheque is lost then requirement of Original cheque is not applicable.

  • What documents are required to file a claim?

    To know the documents required to file a Individual Death claim, please click here

    To know the documents required to file a Individual Rider claim, please click here

    To know the documents required to file a Group Death claim, please click here

    To know the documents required to file a Group Rider claim, please click here

    To know the documents required to file a Social Death claim, please click here

    To know the documents required to file a Health claim, please click here

  • What if LA has died at home and claimant is not able to fill up the Medical Attendant Certificate?

    In that case, Claimant needs to arrange the Medical Attendant's Certificate filled by the Hospital/ Family Doctor / Doctor which/ who had treated him/her during ailment prior to death or which/ who has certified him/ her dead.

    In case there was no Family Doctor or Life Assured was not treated by any doctor during his/her life time then same needs to be provided as a written declaration by the Claimant.

  • What is an alternate requirement if claimant has lost the original Policy document?

    In case Claimant has lost the Original Policy Bond, then they need to provide the Indemnity Bond for loss of Policy document executed on Rs. 200 stamp paper duly notarized.

  • What are the requirements needed to carry out NEFT if there is a claim payout?

    As per standard requirement Original pre-printed Cancelled Cheque containing Beneficiary's Name, Account Number and IFSC Code has to be submitted to carry out the electronic claim payment transaction.

    In case of non availability of the above document, we requires copy of Passbook / Bank statement containing Beneficiary's Name, Account Number and IFSC Code.

    If none of above documents are available then Printed Bankers Authorization in original on their letter head containing Account Number, IFSC Code and Beneficiary Name duly seal and signed by respective Bank Branch Manager would be required.

  • What if Beneficiary’s Bank does not have the facility of Electronic Payment?

    In rare cases where the Claimant's Bank does not participate in the NEFT Process either directly or indirectly, ABSLI may at its own discretion make Claim payment through cheque.

  • How do I know what are the requirements meant for if I need to explain the claimant?

    Please refer the glossary below of the various requirements called for:

    Claimant's Statement: - It is required to be completed by the person entitled to policy moneys.

    Medical Attendant Certificate: - It is to be filled by the doctor/hospital who attended on the life assured during his/her terminal illness or who certified his /her death. In case the Life Assured was not having any terminal illness prior to death and death was not certified by any doctor then it needs to be completed by the life assured's family physician.

    Employer's Certificate: - This has to be completed by the employer of the deceased.

    Indemnity bond for loss of Original Policy Document: - To be submitted where the Original Policy Document is lost / misplaced

    FIR: - FIR stands for First Information Report which is a written document prepared by Police Authorities generally when a complaint is lodged with the police by the victim of a cognizable offense or by someone on his or her behalf, but anyone can make such a report either orally or in writing to the police.

    Post Mortem Report: - An examination of a dead body to determine the cause of death.

    Application for dispensing with Legal Evidence of Title: - Application for dispensing with Legal evidence of title is only called if the policy was not nominated or Nominee has expired or if there is no appointee. The document is to establish the existing legal heirs of the deceased Life Assured. The document needs to be executed on a Non-Judicial Stamp Paper of Rs. 200/- and should be attested by Notary Public.

    Guardianship Certificate: - It's a Certificate issued by judicial authority to a legal guardian who has the legal authority to care for the personal and property interests of the Minor Nominee Succession Certificate.

    Legal heirs Certificate: - A Legal Heirship Certificate is issued by a Judicial Authority. Prior to the issuance of the Legal Heirship Certificate, a summary enquiry is undertaken by the Judicial Authority, through his or her functionaries, to ascertain the legal heirs of the deceased, so far as may be possible. A certificate is issued on the basis thereof.

Important to Know

Pursuant to the Insurance (Amendment) Act, 2015, any claim under the policy shall be governed as per the below mentioned clause in substitution to existing clause of the policy contract

Important information to know - Section 45 - What it says?

Section 45 - Policy shall not be called in question on the ground of mis-statement after three years

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