1800-270-7000
Aditya Birla Sun Life Insurance Company Limited
Aditya Birla Sun Life Insurance Company Limited
Customer Service
Here at ABSLI our commitment is to deliver a market-leading customer service. We put our customers at the centre of everything we do. Our host of digital solutions ensure we stay connected to you anytime, anywhere.
Frequently Asked Questions (FAQs)
For all FAQs, kindly visit FAQs section of our website.
Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.
The Life Assured should nominate some other person in place of the deceased Nominee under section 39 of the Insurance A
The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Life Assured in the Application Form for Insurance.
In such an eventuality, a "Succession Certificate" will have to be submitted by the Claimant. A Succession Certificate is issued on application by a competent court on the question of the right to the property of the deceased. The Succession Certificate should specifically provide for disbursement of policy monies. If, however, the deceased has left a will, a probate of the will is required along with the copy of the will.
The claim forms can be submitted at the nearest ABSLI Branch Office or could be sent directly to the Claims Section at:
The Claims Section, Aditya Birla Sun Life Insurance Company Limited G Corp Tech Park, 5th & 6th Floor, Kasar Wadavali, Ghodbunder Road, Thane - 400 601.
The claimant or the family members of the Life Assured should inform the ABSLI Branch Office about the death of the Life Assured. Alternatively, they can directly intimate the Claims Section at:
The Claims Section, Aditya Birla Sun Life Insurance Company Limited G Corp Tech Park, 5th & 6th Floor, Kasar Wadavali, Ghodbunder Road, Thane - 400 601.
Death Claim Track Record for FY 22-23
Average Settlement TAT post receiving all claim documents/ requirements (in working days)
98.12^
Claims Settlement Ratio for Individual Business
99.57%
Claims Settlement Ratio for Group Business
2.5days
for Individual Business
3.2days
for Group Business
Aditya Birla Sun Life Insurance Contact Information
We are here to help with your life insurance queries.
- Toll-free within India: 1800 270 7000
- Outside India: +918045860777
- Daily10 am - 7 pm
Reach us at care.lifeinsurance@adityabirlacapital.com
For NRI Customer – absli.nrihelpdesk@adityabirlacapital.com
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