Customer Service

Here at ABSLI our commitment is to deliver a market-leading customer service. We put our customers at the centre of everything we do. Our host of digital solutions ensure we stay connected to you anytime, anywhere.

Manage My Policy

Manage your policy with easy process

File a Claim

Easy and simple ways to file a claim

Premium Payment Options

Choose a premium payment option convenient to you

My Alerts

Access a host of policy and fund related information on your phone through SMS services

Frequently Asked Questions (FAQs)

For all FAQs, kindly visit FAQs section of our website.

  • After how many days from the date of an incident should a claim be intimated?

    Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.

  • If the nominee dies during the tenure of the Policy, what action should be taken by the Life Assured?

    The Life Assured should nominate some other person in place of the deceased Nominee under section 39 of the Insurance Act.

  • To whom will the claim money be paid?

    The claim money will be paid to the beneficiary who generally is the nominee / assignee / appointee (in case of a minor) as mentioned by the Life Assured in the Application Form for Insurance.

  • What happens if there is no nomination on death of the Life Assured? Or What happens if both the Life Assured and the Nominee expires in the same event?

    In such an eventuality, a "Succession Certificate" will have to be submitted by the Claimant. A Succession Certificate is issued on application by a competent court on the question of the right to the property of the deceased. The Succession Certificate should specifically provide for disbursement of policy monies. If, however, the deceased has left a will, a probate of the will is required along with the copy of the will.

  • Where should one submit the claim forms?

    The claim forms can be submitted at the nearest ABSLI Branch Office or could be sent directly to the Claims Section at:

    The Claims Section,
    Aditya Birla Sun Life Insurance Company Limited
    G Corp Tech Park,
    5th & 6th Floor,
    Kasar Wadavali, Ghodbunder Road,
    Thane - 400 601.

  • Who should inform ABSLI about the claim and how?

    The claimant or the family members of the Life Assured should inform the ABSLI Branch Office about the death of the Life Assured. Alternatively, they can directly intimate the Claims Section at:

    The Claims Section,
    Aditya Birla Sun Life Insurance Company Limited
    G Corp Tech Park,
    5th & 6th Floor,
    Kasar Wadavali, Ghodbunder Road,
    Thane - 400 601.

Death Claim Track Record for FY 20-21

Average Settlement TAT post receiving all claim documents/ requirements (in working days)

  • 98.04% Claims Settlement Ratio for Individual Business
  • 99.69% Claims Settlement Ratio for Group Business
  • 3.5days for Individual Business
  • 4.9days for Group Business

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