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Aditya Birla Sun Life Insurance Company Limited
Aditya Birla Sun Life Insurance Company Limited
UPI Autopay FAQs
Have questions? We’ve got the answers.
UPI Autopay is a feature introduced to help you (our customer) to allow setting up mandates / auto-debit for premium payment using UPI as a mode of payment, eliminating the need for manually keeping track of and paying premium each time before the due date.
There are two ways in which you can set your UPI autopay:
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While paying your next premium (Pay premium): You can register for UPI Autopay during the premium payment process by choosing UPI as your mode of payment enter UPI id Send Autopay Request
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Login to Dashboard Go to Service request Set UPI autopay You can also simply Login Go to Service requests Set UPI autopay register your mandate.
Yes, you surely can. If you have an existing mandate/auto-debit registered with ABSLI, you can replace it with a new UPI autopay mandate by selecting the "Replace Mandate" option during the payment process 72 hours after your first mandate request has been placed.
Yes, if you have an existing UPI autopay mandate set, you can replace it with a new UPI autopay mandate with a different UPI id by selecting the "Replace Mandate" option during the payment process 72 hours after your first mandate request has been placed.
Essentially, we allow you to replace your existing mandate (Standard SI / UPI autopay) 72 hours after submitting your initial mandate request.
Upon successful registration, you will receive confirmation via SMS, email, or WhatsApp, along with a Ticket ID for reference. Additionally, a receipt will be generated and sent via SMS, Email or WhatsApp communication detailing the amount deducted.
Yes, you can set up UPI autopay for each one of your policies, but separately.
Make sure you select each policy one by one and follow the process to set up UPI autopay for each ensuring that you establish a mandate for all your policies.
If a payment fails due to a system error/ technical failure, you will make a second attempt to make the payment. In case the money is debited from your account from the first try, it will be refunded to your account within the next 24 hours. We suggest you try again after 24 hours and if the failure issue persists or try other modes of payment ( Net banking , Debit card , credit card, Wallets ) or reach to reach out to support team/ call our helpline number 1800-270-7000 for resolution on the same.
You will be notified with a display message saying, “Mandate cancellation request is in process,” if the existing mandate is not cancelled. You cannot register a new mandate until the existing one is cancelled.
Yes, you will receive a notification up to 72 hours before the payment is deducted from your account, as per the established guidelines.
Please ensure that you maintain the minimum amount balance after receiving the reminder to guarantee the premium is deducted and prevent your policy from lapsing and paying interest on pending premium due.
Yes, policies in transit can be registered for UPI Autopay. However, please note that the first debit will occur from next month if registration is done 10 days prior to the due date.
UPI Autopay offers the convenience of automatic premium payments, ensuring timely premium collection without having to manually keep track of all your payments in today’s busy times. Additionally, it helps in managing recurring payments efficiently, saving time and effort.
UPI Autopay is a secure method of payment authorized by the government of India, using the UPI platform’s encryption and authentication processes to ensure safe transactions.
To cancel your UPI mandate, please contact ABSLI customer support.
A cancellation request will be raised and processed, and you will be notified once the mandate has been successfully cancelled.
No, there are no charges for registering or updating your UPI mandate. However, you may be charged for failed or returned transactions as per the payment gateway's policies or issuing bank side policies.
If the payment gateway fails to process your payment, you will be notified via SMS communication that the payment processing has failed. In such cases, you will have to manually choose a mode of payment and pay your due premium.
Once we receive the premium on our end, you will be notified via SMS, EMAIL and WhatsApp communication.
• As per the RBI rules, no transactions can be made via UPI above 1 Lakh.
Hence, you can set UPI autopay only up to a premium amount of 1 Lakh or less.
• You can register your UPI mandate only up to 10 days before the next due date of your premium payment. The portal will not allow you to submit any UPI autopay request within 10 days of the next payment due date.
Example: If your premium due date is 01-Jan-2025, you can set UPI autopay only until 20-Dec-2024. After that, you can submit the next request for mandate replacement/ set up after your premium has been deducted for the next due date, which is after 20 -Dec-2024.
