Claims FAQs

In such an eventuality, a "Succession Certificate" will have to be submitted by the Claimant. A Succession Certificate is issued on application by a competent court on the question of the right to the property of the deceased. The Succession Certificate should specifically provide for disbursement of policy monies. If, however, the deceased has left a will, a probate of the will is required along with the copy of the will.

The Life Assured should nominate some other person in place of the deceased Nominee under section 39 of the Insurance Act.

Except in some type of claims (e.g. Critical Illness Rider), where a waiting period is involved, all claims including death claims should be intimated as soon as possible.

The claimant or the family members of the Life Assured should inform the ABSLI Branch Office about the death of the Life Assured. Alternatively, they can directly intimate the Claims Section at:
The Claims Section,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601.

The claim forms can be submitted at the nearest ABSLI Branch Office or could be sent directly to the Claims Section at:
The Claims Section,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601.

Losing someone is a difficult time for anyone. At such times, it may help to talk to empathetic experts who can help cope with loss. With this in mind, we at Aditya Birla Sun Life Insurance (ABSLI), offer a wellness program in partnership with MPower. Through this program, nominees or family members of the insured can opt for grief counselling sessions after their demise. During these sessions, a trained team of professionals will guide and help them cope with loss and emerge stronger. Through this first-of-its-kind program, we have already helped 100+ families overcome their grief.

To honor the memory of the members of our life insurance family, we plant a tree for every deceased member in the Sundarbans Forest. The nominee and the family members get a certificate along with pictures of the sapling planted in the name of the insured. So far, we have successfully planted 3,500 trees through Grow Tree since the inception of the initiative.

Deaths due to the below causes are usually not covered by life insurance policies:
1) Pre-existing diseases
2) Suicide
3) Adventure sports like skydiving
4) War/war-related acts
5) Pregnancy or pregnancy-related complications
6) Participation in illegal, unlawful or criminal activities like driving under the influence of drugs or alcohol
7) Incorrect or wrong information declared during life insurance application like wrong age, smoking habits, medical information, etc.
Life insurance policies can also have other exclusions, which can differ from policy to policy. Read the policy document carefully to understand what is covered and what is not.

There are three types of life insurance payouts: Claims, maturity payouts and bonus payouts.
Claim payouts, often called the death benefit, are paid out after the demise of the insured. These payouts are usually exempt from income tax. However, the total sum assured should be at least 10 times that of the annual premium. Otherwise, a TDS (Tax Deducted at Source) of 1% will be levied.

Maturity and bonus payouts can also be exempt from any income tax if it follows the below terms:
- For policies issued before 1st April 2012: The premium paid on the policy is less than 20% of the sum assured
- For policies issued after 1st April 2012: The premium paid on the policy is less than 10% of the sum assured
You can read the details of the exemptions under Section 10(10D)** of the Income Tax Act.

We have a Grievance Redressal Committee that is chaired by an internal and external member. If you wish to represent your case, you can send a letter addressed to the committee at the address given below:
Claims Grievance Redressal Committee
The Claims Section,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601
Considering all the facts and circumstances, the committee takes a decision on every representation.

Once the payment is credited to the Beneficiary's Account successfully, Claims Dept would send a communication letter and mailer to the Customer with the details of the electronic transfer.

Claimant should submit the Original cheque along with the written statement stating the reason for re-issuance and payment option alongwith the documentary proof of Bank details to nearest Aditya Birla Sun Life Insurance Branch.
Ps: For cases wherein cheque is lost then requirement of Original cheque is not applicable.

The IRDAI (Insurance Regulatory and Development Authority of India) guidelines state that a claim will have to be paid within 30 days from the date of receipt of all claim documents.
In case the claim warrants an investigation, then the insurance company has to complete the investigation not later than 120 days from the time of making the claim.
Moreover, if a claim is ready for payment but the payment cannot be made because of conflicts or insufficiency of proof of title, then the insurer may apply to pay the amount into the Court, or, such an amount will earn interest at the prevalent rate applicable to a savings bank account.

Transfer of part/full death claim proceeds in new business is not allowed.

If the Nominee has also expired, then Claimant's statement can be filled by the nearest blood relative who is claiming for Policy monies. However they would need to furnish legal documents as required by the Claims Dept to disburse the claim proceeds in their favour.

If the nominee is minor and there is no appointee, then claim forms needs to be filled by the individual who is custodian of the minor nominee. However they would need to furnish the legal documents as required by the Claims Dept to disburse the claim proceeds.

If the Karta under the Policy has expired, then claim documents needs to be filled by new Karta of HUF and the standard set of claim requirement needs to be submitted depending on early /non-early claim.

In the claims findings if it is established that there had been a material suppression of facts pertaining to the proposal information, which would have impacted the assessment of risk, if disclosed at the proposal stage, then it may lead to repudiation of the claim.
If documents submitted at the Proposal / Claims stage are not genuine, it would also lead to claim repudiation.
Hence it is very important to read through the Proposal form and submit factual details at the proposal stage and provide genuine Know Your Customer requirements to ensure that in case of the unfortunate event of death, the claim always gets paid.

You can file your Claim in any of the following ways:
Website – Intimate claim online by clicking here,
Call us at our Toll free number 1-800-270-7000,
Visit your nearest Aditya Birla Sun Life Insurance Branch,
Email us at claims.lifeinsurance@adityabirlacapital.com,
Intimate the Claims Dept with the claim documents at below mentioned address:
Claims Dept,
Aditya Birla Sun Life Insurance Company Limited
G Corp Tech Park,
5th & 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400 601.

Please refer the glossary below of the various requirements called for:
Claimant's Statement: -
It is required to be completed by the person entitled to policy moneys.
Medical Attendant Certificate: -
It is to be filled by the doctor / hospital who attended on the life assured during his / her terminal illness or who certified his / her death. In case the Life Assured was not having any terminal illness prior to death and death was not certified by any doctor then it needs to be completed by the life assured's family physician.
Employer's Certificate: -
This has to be completed by the employer of the deceased.
Indemnity bond for loss of Original Policy Document: -
To be submitted where the Original Policy Document is lost / misplaced
FIR: -
FIR stands for First Information Report which is a written document prepared by Police Authorities generally when a complaint is lodged with the police by the victim of a cognizable offense or by someone on his or her behalf, but anyone can make such a report either orally or in writing to the police.
Post Mortem Report: -
An examination of a dead body to determine the cause of death.
Application for dispensing with Legal Evidence of Title: -
Application for dispensing with Legal evidence of title is only called if the policy was not nominated or Nominee has expired or if there is no appointee. The document is to establish the existing legal heirs of the deceased Life Assured. The document needs to be executed on a Non-Judicial Stamp Paper of Rs. 200/- and should be attested by Notary Public.
Guardianship Certificate: -
It's a Certificate issued by judicial authority to a legal guardian who has the legal authority to care for the personal and property interests of the Minor Nominee Succession Certificate.
Legal heirs Certificate: -
A Legal Heirship Certificate is issued by a Judicial Authority. Prior to the issuance of the Legal Heirship Certificate, a summary enquiry is undertaken by the Judicial Authority, through his or her functionaries, to ascertain the legal heirs of the deceased, so far as may be possible. A certificate is issued on the basis thereof.

As per standard requirement Original pre-printed Cancelled Cheque containing Beneficiary's Name, Account Number and IFSC Code has to be submitted to carry out the electronic claim payment transaction.
In case of non availability of the above document, we requires copy of Passbook / Bank statement containing Beneficiary's Name, Account Number and IFSC Code.
If none of above documents are available then Printed Bankers Authorization in original on their letter head containing Account Number, IFSC Code and Beneficiary Name duly seal and signed by respective Bank Branch Manager would be required.

To know the documents required to file a Individual Death claim, visit our website.
To know the documents required to file a Individual Rider claim, visit our website.
To know the documents required to file a Group Death claim, visit our website.
To know the documents required to file a Group Rider claim, visit our website.
To know the documents required to file a Social Death claim, visit our website.
To know the documents required to file a Health claim, visit our website.

In rare cases where the Claimant's Bank does not participate in the NEFT Process either directly or indirectly, ABSLI may at its own discretion make Claim payment through cheque.

In that case, Claimant needs to arrange the Medical Attendant's Certificate filled by the Hospital/ Family Doctor / Doctor which/ who had treated him/her during ailment prior to death or which/ who has certified him/ her dead.
In case there was no Family Doctor or Life Assured was not treated by any doctor during his/her life time then same needs to be provided as a written declaration by the Claimant.

In case Claimant has lost the Original Policy Bond, then they need to provide the Indemnity Bond for loss of Policy document executed on Rs. 200 stamp paper duly notarized.

3 step Claim process:
Step1:
Claim Intimation - Intimate and submit the required set of documents.
Step2:
Claim Processing - Claim assessors will review the documents and guide you throughout the process.
Step3:
Claim Decision - Claims team will communicate the decision. Payments will be made through electronic transfer.

The Nominee or the blood relatives / family members of the Life Assured should inform about the death of the Life Assured.

To know the status of the claim you can visit the “Manage Claims” page and track the claim status. You can also call up on the toll free no. 1-800-270-7000 or send an email to claims.lifeinsurance@adityabirlacapital.com or can visit the nearest Aditya Birla Sun life Insurance branch to know the status of the claim or for any assistance required.

If the policy is issued under the Keyman Insurance Policy, then standard set of claim documents needs to be submitted by the Employer depending on early /non-early claim and the claim monies would be disbursed in favour of the Employer.