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Complain To Us

At Birla Sun Life Insurance, it is our constant endeavour to ensure that your queries and concerns are resolved on priority.
Step 1
First Complaint
If you have a grievance, please Click here to register your complaint.You will receive a response within 10 days from the date of receiving your communication.



Step 2
Grievance Redressal Officer
If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Officer by clicking the check box below. We will respond to you within 10 days from the date of receiving your communication.

My grievance has not been resolved
Token no.
 
Note: Please input the token number received after registering the grievance in step 1 that was sent to your e-mail id.
Step 3
Chief Grievance Redressal Officer
If you are still dissatisfied with the resolution you receive, please write to our Chief Grievance Redressal Officer by clicking the check box below. We will respond to you within 10 days from the date of receiving your communication.

My grievance has not been resolved
Token no.
 
Note: Please input the token number received after registering the grievance in step 1 that was sent to your e-mail id.
Step 4
Grievance Redressal Committee
If you are still dissatisfied with the resolution you receive, please write to our Grievance Redressal Committee by clicking the check box below. We will respond to you within 10 days from the date of receiving your communication.

My grievance has not been resolved
Token no.
 
Note: Please input the token number received after registering the grievance in step 1 that was sent to your e-mail id.
If after having followed steps 1, 2 , 3 & 4 your complaint remains unresolved, you may approach the Insurance Ombudsman located in your region.

You can also submit your grievance by writing to us at:
Birla Sun Life insurance,
Grievance Redressal Department,
G-Corp Tech Park, 6th Floor,
Kasar Wadavali, Ghodbunder Road,
Thane - 400601